Terms of Service

Introduction

Welcome to catcheuptq. These Terms of Service ("Terms") govern your use of the catcheuptq website located at catcheuptq.world and our beauty brand loyalty analytics platform services operated by catcheuptq S.A., a Portuguese company with registration number 357951286.

By accessing or using our website and services, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access our website or use our services.

Acceptance of Terms

By accessing and using the catcheuptq website and services, you accept and agree to be bound by the terms and provision of this agreement. Additionally, when using catcheuptq's specific services, you shall be subject to any posted guidelines or rules applicable to such services.

These Terms constitute a legally binding agreement between you and catcheuptq S.A. Your continued use of our services after any modifications to these Terms will constitute your acceptance of such modifications.

Description of Service

catcheuptq provides beauty brand loyalty analytics platform services, including but not limited to:

• Customer behaviour analysis and insights
• Loyalty programme optimisation tools
• Retention strategy analytics
• Real-time dashboard and reporting capabilities
• Data integration and platform implementation services

Our services are designed specifically for beauty brands, spa businesses, and related enterprises seeking to improve customer loyalty and retention through data-driven insights.

User Obligations

As a user of catcheuptq services, you agree to:

Lawful Use

• Use our services only for lawful purposes and in accordance with these Terms
• Comply with all applicable local, national, and international laws and regulations
• Respect the privacy and rights of other users and third parties

Account Responsibilities

• Maintain the confidentiality of your account credentials
• Provide accurate and complete information when creating an account
• Notify us immediately of any unauthorised use of your account
• Accept responsibility for all activities that occur under your account

Data Responsibilities

• Ensure you have the right to provide any customer data to our platform
• Comply with all applicable data protection laws, including GDPR
• Obtain necessary consents from your customers for data processing
• Maintain appropriate data security measures for your systems

Prohibited Activities

You agree not to:

• Use our services for any unlawful or fraudulent purpose
• Interfere with or disrupt the operation of our services
• Attempt to gain unauthorised access to our systems or other users' accounts
• Transmit any malicious code, viruses, or harmful content
• Reverse engineer, decompile, or disassemble our software
• Use our services to compete with catcheuptq or develop competing products

Intellectual Property

The catcheuptq platform, website, and all related content, features, and functionality are owned by catcheuptq S.A. and are protected by Portuguese, European Union, and international copyright, trademark, and other intellectual property laws.

Our Rights

catcheuptq retains all rights, title, and interest in and to:

• The catcheuptq platform, software, and technology
• All trademarks, service marks, and logos
• Proprietary algorithms and analytical methodologies
• Website content, documentation, and materials

Your Rights

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable licence to access and use our services for your internal business purposes. This licence does not include any right to:

• Resell or make commercial use of our services for third parties
• Download or copy content except as expressly permitted
• Use our trademarks or branding without written permission

Your Content

You retain ownership of any data, content, or materials you provide to our platform. By using our services, you grant catcheuptq a licence to process, analyse, and store your data solely for the purpose of providing our services to you.

Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our services, you consent to the collection and use of your information as outlined in our Privacy Policy.

We are committed to protecting your data in accordance with the General Data Protection Regulation (GDPR) and other applicable privacy laws. For detailed information about our data practices, please review our complete Privacy Policy.

Payment Terms

If you purchase services from catcheuptq, the following payment terms apply:

Fees and Billing

• Fees are charged in Euros (EUR) and are exclusive of applicable taxes
• Subscription fees are billed in advance on a monthly or annual basis
• Implementation and setup fees are charged upon service commencement
• All fees are non-refundable unless otherwise specified in your service agreement

Payment Methods

We accept payment by bank transfer, credit card, and other methods as agreed upon in your service contract. Payment is due within 30 days of invoice date unless otherwise specified.

Late Payment

Late payments may result in service suspension and the application of interest charges as permitted by Portuguese law. We reserve the right to terminate services for non-payment after appropriate notice.

Service Availability

We strive to maintain high availability of our services, but cannot guarantee uninterrupted access. Our services may be temporarily unavailable due to:

• Scheduled maintenance and updates
• Emergency repairs or security measures
• Third-party service provider issues
• Force majeure events beyond our control

We will make reasonable efforts to provide advance notice of planned maintenance and to minimise service disruptions.

Limitation of Liability

To the fullest extent permitted by applicable law, catcheuptq S.A. and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of our services.

Disclaimer of Warranties

Our services are provided "as is" and "as available" without any warranties of any kind, either express or implied. We disclaim all warranties, including but not limited to:

• Merchantability and fitness for a particular purpose
• Non-infringement of third-party rights
• Accuracy, completeness, or reliability of our services
• Uninterrupted or error-free operation

Limitation of Damages

In no event shall catcheuptq's total liability to you for all damages exceed the amount paid by you to catcheuptq in the twelve (12) months preceding the event giving rise to the claim.

Indemnification

You agree to indemnify, defend, and hold harmless catcheuptq S.A. and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, and expenses arising out of or relating to:

• Your use of our services in violation of these Terms
• Your violation of any applicable laws or regulations
• Your infringement of any third-party rights
• Any data you provide to our platform that violates privacy or data protection laws

Governing Law

These Terms shall be governed by and construed in accordance with the laws of Portugal, without regard to its conflict of law provisions. Any legal action or proceeding arising under these Terms will be brought exclusively in the courts of Porto, Portugal, and you hereby consent to personal jurisdiction and venue therein.

The European Union's regulations, including the General Data Protection Regulation (GDPR), shall apply where relevant to the processing of personal data.

Termination

Either party may terminate these Terms and your access to our services at any time, with or without cause, upon written notice to the other party.

Termination by You

You may terminate your account and stop using our services at any time. Upon termination, you will remain liable for all charges incurred prior to termination.

Termination by Us

We may terminate or suspend your access to our services immediately, without prior notice, if you breach these Terms or for any other reason at our sole discretion.

Effect of Termination

Upon termination:

• Your right to access and use our services will cease immediately
• We will provide you with access to export your data for a reasonable period
• We may delete your account and data after the retention period specified in our Privacy Policy
• Provisions that by their nature should survive termination shall remain in effect

Changes to Terms

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our services after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you must stop using our services.

Severability

If any provision of these Terms is held to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect. The invalid or unenforceable provision will be replaced with a valid and enforceable provision that achieves the same economic effect.

Entire Agreement

These Terms, together with our Privacy Policy and any additional agreements you may have with catcheuptq, constitute the entire agreement between you and catcheuptq regarding the use of our services and supersede all prior and contemporaneous written or oral agreements.

Contact Information

If you have any questions about these Terms of Service, please contact us: